EUROPE / AGILITYPR.NEWS / July 09, 2026 / TCN is strengthening its position in the European collections market through a new integration with Capone, a leading debt collection platform trusted by banks, collection agencies and fintech organisations across Europe. The partnership delivers a seamless, cost-effective solution that simplifies implementation and removes barriers to modernising customer communications.

With more than 20 years of experience in the debt collection industry, Capone has built a strong reputation as a trusted debt collection platform, capable of supporting end-to-end collection and recovery processes for all debtor segments and product types within a single system.

Originally the leading debt collection system in Romania, Capone now serves clients all across Europe.

The new integration has been developed to provide a seamless connection between TCN's cloud contact centre platform and Capone debt collection software, removing common barriers to implementation and migration for organisations looking to modernise their customer engagement capabilities.

Developed collaboratively by both companies, the integration creates a single, streamlined interface between the two platforms. 

This approach significantly reduces complexity, lowers maintenance requirements, and delivers a more cost-effective solution for mutual customers.

By maintaining a single integration point, upgrades and enhancements made by either company can be managed efficiently without requiring customers to undertake extensive redevelopment or system modifications.

"This integration represents a significant step forward for collections organisations across Europe," said Kerry Sherman, VP, EMEA and Co-founder, TCN.

"Our goal has always been to remove obstacles that can slow down digital transformation projects. By working closely with Capone, we've created a seamless, cloud-based integration that simplifies deployment, reduces ongoing maintenance, and enables organisations to take advantage of the latest communication technologies without disrupting their existing workflows."

Capone CEO, Stefan Paun, added: "We are delighted to partner with TCN on this integration. Our clients rely on Capone to manage critical collections processes, and integrating with TCN's cloud communications platform gives them greater flexibility, efficiency, and scalability."

The integration is particularly significant for TCN's continued expansion across Europe. With many debt collection agencies already using Capone, the partnership enables TCN to integrate quickly and seamlessly into existing environments, accelerating deployment timelines and delivering faster value to customers.

As organisations continue to modernise customer engagement and collections operations, the combined capabilities of TCN and Capone provide a powerful, future-ready solution that supports operational efficiency, regulatory compliance, and exceptional customer experiences.

For more information about TCN, visit www.tcn.com or call TCN EU on +40 31 631 8791.